Responsible Gaming at hibazze
hibazze is committed to providing a safe, transparent, and enjoyable betting environment for every player in Bangladesh. Our responsible gaming framework gives you full control over your play — with tools to set limits, take breaks, and seek help whenever you need it.
Age Restriction and Verification
Age verification is a foundational pillar of responsible gaming at hibazze. Every new account is subject to identity verification before withdrawals are processed and before higher deposit tiers are unlocked. We use a combination of National ID (NID) cross-referencing, passport verification, and mobile number validation to confirm that every player on the hibazze platform is a genuine adult resident of Bangladesh.
We take underage gambling extremely seriously. If hibazze identifies or receives a credible report that an account is held by a person under the age of 18, the account will be suspended immediately, all funds will be frozen pending investigation, and the account will be permanently closed. Any winnings accumulated by an underage account are not eligible for withdrawal under any circumstances.
Parents and guardians in Bangladesh are encouraged to use device-level parental control software to prevent minors from accessing online gambling platforms. If you share a device with a minor, please ensure that your hibazze session is always fully logged out and that your login credentials are not stored in the browser. If you believe a minor has accessed hibazze using your account or any other account, contact us immediately at support@hibazze.
Parental Controls
If you share a smartphone or tablet with family members, consider activating Android or iOS parental controls and adding hibazze to the restricted-sites list. Free parental control apps are widely available in Bangladesh on the Google Play Store.
KYC Verification
All hibazze accounts are subject to Know Your Customer (KYC) checks. Players must provide a valid NID or passport during the verification process. Accounts that fail age verification are closed and reported in accordance with our legal obligations.
Signs of Problem Gambling
Gambling is intended to be an entertaining leisure activity. For the vast majority of hibazze players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, it remains exactly that — a fun way to follow cricket, enjoy slots, and engage with live casino games. However, for a minority of players, gambling can shift from entertainment to a compulsive behaviour that causes real financial and personal harm.
Recognising the early warning signs of problem gambling is the first and most important step toward addressing it. hibazze has compiled the following indicators based on internationally recognised responsible gaming frameworks. If any of these signs apply to you or someone you know, we strongly encourage you to use the tools described in the sections below or reach out to our support team directly.
- Chasing losses: Continuing to bet in an attempt to recover money that has already been lost, rather than accepting the loss and stopping.
- Gambling beyond your means: Spending money on gambling that was set aside for rent, food, bills, or other essential expenses.
- Inability to stop: Finding it difficult or impossible to stop gambling once you have started, even when you intended to play only briefly.
- Preoccupation with gambling: Spending large amounts of time thinking about gambling, planning sessions, or reliving previous bets when not playing.
- Hiding your gambling: Concealing the amount of time or money spent gambling from family members, friends, or a partner.
- Borrowing to gamble: Taking out loans, borrowing from friends or family, or using a credit facility specifically to fund gambling sessions.
- Neglecting responsibilities: Missing work, school, or family commitments due to gambling, or as a result of the financial or emotional stress gambling has caused.
- Using gambling to escape: Turning to gambling as a way to cope with stress, anxiety, loneliness, depression, or difficult life circumstances rather than for entertainment.
Early Intervention
The earlier problem gambling patterns are identified, the easier they are to address. hibazze's platform analytics monitor for unusual betting patterns — such as rapidly increasing bet sizes after a series of losses — and may proactively reach out to players whose behaviour raises responsible gaming flags.
Gambling Is Not a Solution
Gambling should never be used to solve financial problems or emotional difficulties. If you are experiencing financial hardship or mental health challenges, please seek support from a qualified professional rather than turning to gambling as a coping mechanism.
Self-Assessment Checklist
The following self-assessment questions are adapted from internationally recognised problem-gambling screening tools. Answer each question honestly and privately — this checklist is purely for your own reflection. If you answer "yes" to three or more questions, we strongly recommend activating one or more of the player protection tools described in Section 4 and contacting our support team.
Confidential and Private
Your answers to this self-assessment are for your personal use only. hibazze does not record or monitor your responses. This checklist exists purely as a private reflection tool to help you make informed decisions about your own gambling behaviour.
No Shame, No Judgment
Reaching out about gambling concerns takes courage. Our support team at hibazze treats all responsible gaming requests with complete discretion and respect. Activating a self-exclusion or deposit limit will never result in your account being penalised or your data being shared.
Player Protection Tools
hibazze provides a comprehensive suite of responsible gaming tools that put you in full control of your betting activity. These tools are available to every registered player at any time and can be activated immediately by contacting our support team or — where available — directly from your account settings. There is no waiting period for activation; all limits and restrictions take effect immediately upon request.
Deposit Limits
Set daily, weekly, or monthly caps on the total amount you can deposit into your hibazze account in Bangladeshi Taka. Deposit limits are enforced instantly and cannot be increased for a 24-hour cooling-off period after a change request.
Session Time Limits
Define a maximum duration for each individual gaming session. Once your set time limit is reached, you will receive a clear notification and the option to log out. This tool prevents extended unplanned sessions that can lead to impulsive betting.
Loss Limits
Cap the maximum net loss you can sustain over a defined period — daily, weekly, or monthly. Once the loss limit is reached, further bets are blocked until the period resets. Loss limits are one of the most effective tools for preventing chasing behaviour.
Time-Out / Cool-Off
Take a short break from the hibazze platform for a period of your choosing — 24 hours, 48 hours, one week, or one month. During a time-out, your account is temporarily restricted and you will not be able to deposit or place bets.
Self-Exclusion
Request a complete suspension of your hibazze account for a minimum period of six months. Self-exclusion is a serious, binding commitment. During the exclusion period, account reactivation requests will not be processed regardless of the reason given.
Marketing Opt-Out
Players who are concerned about problem gambling can request to be removed from all hibazze promotional communications — including BPL season offers, Eid bonus alerts, and new game announcements — so that marketing messages do not trigger unwanted gambling urges.
Self-Exclusion Programme
Self-exclusion is hibazze's most comprehensive player protection tool. It is designed for players who feel that they have lost control of their gambling behaviour and need a firm, externally enforced break from the platform. Unlike a voluntary time-out, self-exclusion is a binding commitment that cannot be reversed within the exclusion period — even if you later decide you want to play again.
When you request self-exclusion from hibazze, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any games during the exclusion period. Your account balance at the time of exclusion will be withdrawn to your registered bKash, Nagad, or Rocket number within the standard processing window. Any pending bonuses or promotional credits are forfeited upon self-exclusion.
Self-exclusion periods at hibazze are available in the following durations: six months, one year, two years, three years, and permanent exclusion. We recommend choosing a period that feels genuinely meaningful to your situation. If you are unsure how long to self-exclude for, our support team can discuss your circumstances and help you make an informed choice.
How to Request Self-Exclusion
- Contact Support: Send an email to support@hibazze with the subject line "Self-Exclusion Request". Include your registered username and the duration of exclusion you are requesting.
- Identity Confirmation: Our team will verify your identity using your registered mobile number (OTP) and account details to ensure the request is genuine.
- Immediate Suspension: Once confirmed, your account will be suspended within one hour. You will receive a confirmation message to your registered mobile number.
- Balance Withdrawal: Any remaining balance in your hibazze account will be processed for withdrawal to your registered payment method within 3 to 5 business days.
- Exclusion Period Begins: Your exclusion period starts from the date of confirmed suspension. No reactivation requests will be processed until the exclusion period has fully elapsed.
- Reactivation (Post-Exclusion): After the exclusion period ends, you may contact support to request reactivation. There is a mandatory 7-day reflection period before reactivation is processed.
Permanent Exclusion
If you feel that gambling will never be a safe activity for you, hibazze offers a permanent self-exclusion option. A permanently excluded account cannot be reactivated under any circumstances. This is a serious and irreversible decision — please consider it carefully before requesting it.
Confirmation in Writing
Every self-exclusion request is confirmed in writing via email or SMS to your registered contact details. Keep this confirmation — it serves as your record that the exclusion is in effect and as evidence should any dispute about the exclusion period arise.
Deposit and Spending Limits
Setting deposit and spending limits is one of the most practical and effective responsible gaming measures available to hibazze players. Limits allow you to enjoy cricket betting, slots, and casino games on hibazze without risking more than you are comfortable losing. All limits are expressed in Bangladeshi Taka (BDT) and apply across all payment methods including bKash, Nagad, Rocket, Upay, and bank transfers.
hibazze offers three types of financial limits: deposit limits (capping the total amount you can add to your account), loss limits (capping the net amount you can lose in a period), and wager limits (capping the total stake amount placed in a given period). You can set these limits at a daily, weekly, or monthly level — or a combination of all three simultaneously.
- Daily Deposit Limit: The maximum total BDT you can deposit via bKash, Nagad, Rocket, or any other method within a single calendar day (Bangladesh Standard Time, UTC+6).
- Weekly Deposit Limit: A rolling 7-day cap on total deposits. Ideal for players who prefer a weekly budget rather than a day-by-day tracking approach.
- Monthly Deposit Limit: A calendar-month cap — the most common choice for players who receive a monthly income and want to pre-allocate their entertainment budget responsibly.
- Net Loss Limit: Prevents you from losing more than a set BDT amount in a given period. Once reached, all bet placements are blocked for the remainder of the period regardless of your account balance.
- Wager Limit: Caps the total cumulative stake you can place across all games and betting markets within a defined period. This is distinct from a loss limit — it counts gross stakes, not net losses.
To set or update any financial limit on your hibazze account, contact our support team at support@hibazze with your registered username and the specific limit type, period, and BDT amount you wish to apply. Our team will confirm the limit via OTP verification and implement it within one hour.
Budget Your Entertainment
A practical approach used by responsible players in Bangladesh: decide on a fixed monthly entertainment budget in BDT — an amount you are genuinely comfortable losing entirely — and set that as your monthly deposit limit. Treat this amount the same way you would a cinema or restaurant budget.
Limits Cannot Be Bypassed
Once a deposit or loss limit is active on your hibazze account, it is enforced at the platform level — not just a UI suggestion. Even if you attempt to deposit via a different payment method (e.g., switching from bKash to Nagad), the limit applies to your total account-level deposits across all channels.
Time-Out and Cool-Off Features
A time-out is a shorter, more flexible break option compared to self-exclusion. It is designed for players who want to pause their hibazze activity for a defined period — whether to clear their head after a losing session, take a planned holiday from betting during a busy period at work, or simply practice healthier gambling habits by building regular breaks into their routine.
During a time-out period, your hibazze account is temporarily restricted. You cannot log in, deposit funds, or place bets. Unlike self-exclusion, a time-out does have a defined end date — when the period expires, your account automatically becomes accessible again. Your account balance, betting history, and personal settings are all preserved exactly as they were when the time-out began.
hibazze offers the following time-out durations: 24 hours, 48 hours, 72 hours, one week, two weeks, and one month. If you feel you need a longer break, we recommend considering the full self-exclusion programme described in Section 5. You can request a time-out at any point — including in the middle of an active session — and it will take effect within one hour of confirmation.
Session Reality Checks
In addition to time-out features, hibazze provides optional session reality-check notifications. When enabled, these notifications appear on screen at regular intervals — every 30 minutes, 60 minutes, or 90 minutes, as you choose — displaying how long you have been playing in the current session and your net win or loss position for that session. Reality checks are a gentle but effective prompt to pause, reassess, and decide consciously whether to continue playing.
- 24-Hour Time-Out: A one-day break, ideal after an unexpectedly long session or a frustrating run of results. Gives you time to reset without a long-term commitment.
- 48 / 72-Hour Time-Out: A short weekend-length break. Useful for players who want to avoid impulse betting over a public holiday or a cricket tournament weekend.
- One-Week Time-Out: A full seven-day pause. Recommended for players who have noticed they are spending more time on hibazze than intended over several consecutive days.
- One-Month Time-Out: A calendar-month break — the longest available time-out option. Suitable for players approaching the boundary between regular play and habitual reliance on gambling.
- Reality Check Alerts: On-screen notifications at configurable intervals reminding you of your session duration and current financial position. Can be activated or deactivated at any time through our support team.
Immediate Effect
All time-out requests are processed within one hour of confirmation. If you contact our support team during peak hours (e.g., during a live BPL match), we prioritise responsible gaming requests and aim to implement your time-out as quickly as possible — typically within 30 minutes.
Automatic Reactivation
When your time-out expires, your account becomes accessible again without any action required on your part. We will send a brief notification to your registered mobile number letting you know the time-out has ended. You are under no obligation to resume playing — the notification is informational only.
Support and Help Resources
If you believe gambling is becoming a problem for you or for someone you care about, reaching out for support is the most important step you can take. hibazze's support team is available around the clock and treats all responsible gaming enquiries with complete confidentiality and respect. We will never penalise a player for raising a concern about their own gambling behaviour — in fact, doing so is one of the most responsible actions a player can take.
Beyond our internal support team, we encourage players in Bangladesh who are experiencing serious gambling-related difficulties to seek independent, professional help. Talking to a counsellor, a trusted family member, or a medical professional about gambling problems is a sign of strength — not weakness. The sooner a problem is addressed, the easier it is to resolve.
Players who activate self-exclusion, time-out, or deposit limits on hibazze are also encouraged to take additional steps in their daily environment — such as removing gambling apps from their phone, blocking gambling websites through their internet provider, and informing a trusted person about their decision to take a break. A multi-layered approach to responsible gaming is always more effective than a single platform-level restriction.
Key Responsible Gaming Principles
- Only gamble with money you can afford to lose. Never use funds earmarked for rent, food, medical expenses, or family needs.
- Set a budget before you start. Decide in advance how much you are willing to spend in a session and stick to it regardless of results.
- Accept losses as the cost of entertainment. Chasing losses is the most common path to problem gambling. Every bet carries risk — there is no guaranteed recovery strategy.
- Take regular breaks. Step away from the screen every hour. Eat, hydrate, and attend to other responsibilities before returning to play.
- Never gamble when emotionally compromised. Avoid placing bets when you are stressed, angry, grieving, or under the influence of alcohol or substances — all of these states impair judgement.
- Keep gambling in perspective. It is one leisure activity among many. Maintain a full, balanced life that includes family time, physical activity, hobbies, and social connections beyond the gambling platform.
Need Help? Contact hibazze Support
Our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year — including during Eid, Pohela Boishakh, and all Bangladesh public holidays. All enquiries are handled confidentially.
Talk to Someone You Trust
Sharing your concerns with a trusted family member, friend, or colleague in Dhaka, Chittagong, or wherever you are based in Bangladesh can be enormously helpful. You do not need to face gambling-related difficulties alone — the people closest to you are often your strongest source of support.
Professional Counselling
If your gambling concerns are significant, we recommend consulting a qualified mental health professional. Cognitive Behavioural Therapy (CBT) has a strong evidence base for treating problem gambling. Your local healthcare provider in Bangladesh can refer you to an appropriate specialist.
Kaan Pete Roi Helpline
Kaan Pete Roi is Bangladesh's first emotional support and crisis intervention helpline, available to anyone experiencing psychological distress. If gambling-related stress is affecting your mental health, this helpline provides confidential, non-judgmental listening support from trained volunteers.
hibazze's Responsible Gaming Commitments
Six core commitments that define how hibazze approaches player welfare across every aspect of the platform.
Age Verification on Every Account
hibazze verifies the age and identity of every registered player using NID and mobile number checks. No account is fully activated without confirming the player is at least 18 years old.
Free and Instant Protection Tools
Every responsible gaming tool — deposit limits, loss limits, time-out, self-exclusion, reality checks, and marketing opt-out — is completely free to use and takes effect within one hour of request.
Proactive Monitoring
Our platform monitors for behavioural patterns associated with problem gambling — such as escalating bet sizes after consecutive losses — and may proactively contact players whose activity triggers responsible gaming flags.
Responsible Marketing
hibazze does not target gambling promotions at players who have previously self-excluded or activated a time-out. All promotional communications include responsible gaming messaging and the 18+ designation.
Secure and Fair Platform
All games on hibazze use certified random number generation. SSL encryption protects every transaction. Players in Bangladesh can trust that the platform operates transparently and that game outcomes are genuinely random.
24/7 Player Support
Our dedicated support team handles responsible gaming requests around the clock — including during BPL season, Ramadan, and all Bangladesh public holidays. Every responsible gaming request is treated as a priority, not a routine ticket.
Play Smart at hibazze
Responsible gaming is not about playing less — it is about playing smarter. Explore hibazze's full range of games with confidence, knowing that our protection tools are always available whenever you need them.